Frequently Asked Questions

How do I care for the flowers received?

Flowers are shipped directly from our partner farms. Before shipping your flowers, they are prepared for their journey with proper hydration methods. Your flowers will appear tired and thirsty after their journey - it is absolutely normal. With this said, you will want to sell your complete stock of flowers over a (NUMBER OF DAYS HERE) day period. 

When will the flowers bloom?

Follow these simple steps and the flowers will bloom delightfully.

Remove flowers from box by cutting any straps and also remove all paper and plastic packaging covering the stems of the flowers. Do not remove the rubber bands holding the flowers together. Leave these on for the first 4 hours or if you wish until you are ready to start arranging flowers. 

Fill containers with at least 4 inches of fresh, cool water. Cut stems diagonally approximately a half an inch from bottom under running water with sharp scissors or knife. Immediately after cutting, place the stems in the prepared water. Allow flowers at least 4 hours to hydrate well. Keep flowers away from direct sunlight, drafts or excessive heat. Change water every 24 hours to keep flowers fresh. Assure that your flowers have sufficient water. The flowers will drink an exceptionally large amount of water upon arrival.

Each flower within your mixed box may have specific care instructions in addition to what is listed above.

How does your shipping work?

We use FedEx, UPS, DHL, and other select couriers for free delivery service. All deliveries should arrive by 5pm on your chosen delivery date and your flowers will most likely be delivered before 10:30am. Delivery time depends on service available to your address. 

The day before your selected delivery date, you will receive an automatically generated tracking number, which you can use to track your package online. 

In order to ensure proper flower delivery, FedEx and/or UPS will require signature at the time of delivery. Please arrange to have somebody home to ensure proper delivery. In the event that somebody will not be available at the delivery address please leave a note in an obvious place indicating that it is okay to leave your flower package releasing all responsibility and include your name and signature.  If you miss your delivery, please contact FedEx at 1.800-GO-FEDEX or UPS at 800-782-7892 directly with your tracking number to reschedule delivery.

Each order must have a valid and working telephone number. FedEx and/or UPS will not accept any orders without a working telephone number.

Please review your shipping address carefully. If you provide the wrong shipping address, we are not responsible for any problems that may result. Any shipping redirects or changes will incur a $20 fee and changes may not be feasible as the delivery date approaches, especially once the shipping tracking number has been assigned. 

We is not responsible for packages that are received before or after the specified delivery date, are lost, stolen or damaged once in the hands of the carrier. In the event that there is a delay with your package, please contact FedEx/UPS directly.

Shipments to Hawaii and Alaska will be charged an additional $45 per box surcharge. Shipments to Canada will be assigned a 40% surcharge to cover import duties, processing and filing these import duties on our client’s behalf as well as out of country shipping fees. We can arrange shipments to Puerto Rico. Please contact us with the complete shipping address and flower order. Within 24 hours, one of our service representatives will confirm your total order price.

What if you don't have the exact flower available?

In the event that a substitution may be necessary to make certain that your flowers are delivered on time, we take the utmost care in assuring that your order is as similar to your original flower choice. While we will always try to inform under these circumstances, flower substitutions may be shipped without verbal confirmation from you.  Specifically, flowers within the same color palette will be used if possible even if this means substituting other kinds of flowers of equal or higher value.

All products are farm direct, the highest quality available, and shipped directly to your Connecticut address. 

“Over the past two decades, we have established long-term relationships with a geographically diverse coalition of prestigious farms, assuring our customers fresh products on time, all the time. ”

— CT Blooms